These Terms of Service ("Terms") are an agreement between you and Arc Markets ("Arc", "we", "our" or "us") and apply to your use of our website and the Arc Markets app (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
To use the Service you must:
- Be at least 18 years old and able to enter into a binding agreement
- Not be located in, or a resident of, a country where use of the Service is restricted or prohibited
- Not be on any sanctions list or owned or controlled by a sanctioned person
- Use the Service only for yourself, and not on behalf of anyone else
You are responsible for making sure that using the Service is legal where you live.
2. Your account
You sign in with Google, X, Telegram or Discord. When you sign up, you receive a 24-word recovery phrase. You are responsible for keeping your sign-in accounts and recovery phrase secure. Anyone with your recovery phrase can take over your account, and Arc cannot reverse actions taken with it. You may hold only one account.
3. Deposits
- Arc accepts USDT and USDC on the networks shown on the Deposit page
- Only send supported coins on the network shown. Funds sent on another network, or in an unsupported coin, may be lost permanently
- Deposits below the minimum shown on the Deposit page are not credited to your balance
- Your balance is credited once the transfer is confirmed on the blockchain
4. Trading plans
Arc offers automated crypto trading plans. Each plan shows its price, term and target payout before you start it.
- You can run one plan at a time. A plan runs for its full term once started and cannot be cancelled early
- When a plan ends, its payout is added to your balance and shown in History
- Some plans have limited slots or are available only to new members
- Plan details, availability and slots may change at any time, but changes do not affect plans already running
5. Reserves
Arc holds stablecoin reserves at public on-chain addresses, listed on the Reserves page. If a plan falls short of its target, Arc pays the difference from these reserves, as described in the app. Reserve balances change over time and are read live from the blockchains.
6. Withdrawals
- You can withdraw your available balance to a wallet you own, on the networks and coins offered
- Withdrawals are subject to the minimum shown on the Withdraw page and to network fees
- Each request is reviewed before it is sent. We may delay or decline a withdrawal to meet legal, security or anti-money-laundering requirements
- Crypto sent to a wrong address cannot be recovered. Check the address carefully before you confirm
7. Referrals, partners and the leaderboard
- You earn the referral reward shown on the Referrals page when people who join with your link start plans
- Partner rewards are agreed individually with approved partners
- Leaderboard rankings and prizes follow the rules shown on the Leaderboard page
- Creating fake accounts, referring yourself or gaming these programs is not allowed. We may withhold or reverse rewards and prizes earned this way
8. Risks and how reserves work
Crypto markets are volatile and can move quickly, and blockchains, networks and third-party services can fail. If a plan falls short of its target, Arc pays the difference from its reserves, which are held at public on-chain addresses you can check on the Reserves page. Reserves are finite and their balance changes over time, so targets are not guaranteed and you can lose money. Only put in what you can afford to lose.
9. No financial advice
Nothing on the Service is financial, investment, legal or tax advice. You are solely responsible for your decisions and for any taxes that apply to you.
10. Prohibited use
You must not:
- Use the Service for money laundering, terrorist financing, fraud or any other illegal activity
- Use funds that are not yours or that come from illegal sources
- Interfere with, attack or reverse-engineer the Service
- Use bots, scripts or multiple accounts to abuse the Service or its programs
- Impersonate Arc, its staff or anyone else
11. Suspension and termination
We may suspend or close your account, freeze funds or cancel plans and rewards if we reasonably believe you have broken these Terms, if the law requires it or to protect users and the Service. Where the law allows, we will let you withdraw any balance that is not connected to the breach.
12. Fees
Network fees for deposits and withdrawals are paid by you. Any Arc fees are shown in the app before you confirm an action.
13. Intellectual property
The Service, including its software, design, text and logos, belongs to Arc or its licensors. You may use the Service only as these Terms allow.
14. Disclaimers
The Service is provided “as is” and “as available”. To the extent the law allows, we do not promise that the Service will be uninterrupted, error-free or always available.
15. Limitation of liability
To the extent the law allows, Arc is not liable for indirect, incidental or consequential losses, or for losses caused by market movements, blockchain or network failures, wrong addresses, or events outside our reasonable control.
16. Changes to these Terms
We may update these Terms from time to time. We will change the date at the top of this page and, for significant changes, let you know in the app. If you keep using the Service after a change, you accept the updated Terms.
17. Contact
Questions about these Terms? Contact us at hello@arcmarkets.co